Terms & Conditions
Signing a Digital Services Agreement with Go2WebGuru, Dragan Tec or Dream To Live Trust, confirms that you are in agreement with and bound by the terms and conditions set out below.
THE ABOVE ENTITIES, FOR THE SAKE OF BREVITY WILL BE REFERRED TO AS ‘Go2WebGuru’ IN THE FOLLOWING DOCUMENT.
Our payment schedule is as follows:
Web Design Packages
Payment: 100% – Prior to commencement of Design work
Rent A Website
Payment: 100% – Prior to commencement of Design work
Ongoing Payment- 100% paid Quarterly in Advance
Custom or TurnKey Web Design
Deposit: 50% – Prior to commencement of Design work
Balance: 50% – Within 7 days of project presentation
Core WebSite Maintenance Plans
Payment: 100% – Prior to commencement of Design work
Quarterly: Ongoing Payment due upon invoice (paid Quarterly in Advance)
Payment terms are strictly 7 days.
All quotation amounts are based on Go2WebGuru being able to place a link on the bottom of the client website linking back to Go2WebGuru WebSite. If this link is not permitted by the site owner, an extra amount will be payable. An extra invoice will be issued and payable at a rate of 30% on top of the total contract value.
Design Sign-off / Project Presentation
For the purpose of billing, a project is considered to be ‘Presented’ when a link is emailed to the client giving them the address of the development server where the client can view their new website.
The ‘sign off’ status on a project will be considered final (or ‘live’) – – if no changes are requested within five business days of the website being ‘Presented’. Any changes to the final presented website design project should be submitted within three business days to Go2WebGuru for consideration.
Updates outside original scope
1. In the event of any variations or extensions to the project, or should a client wish to engage Go2WebGuru or Dragan Tec on a time and materials basis, all work will be undertaken in accordance with our normal hourly rates.
- Changes to the presented design that are deemed to be excessive or for additional features, modules or functionality not specified by the client at the outset or detailed in the Digital Services Agreement (DSA) will attract an extra cost and will be charged at our normal hourly rates.
To authorise commencement of a project Go2WebGuru must receive a signed copy of the Digital Services Agreement (DSA). This should be scanned and emailed back to email@example.com
All quotes are valid for 15 days from date of issue.
The client agrees that they will deliver the necessary content to go into the website within 30 days of paying the web design deposit. This content will consist of any text (wording) that is required to go into the pages of the website along with all imagery and photographs, logos, font types and colour palettes required to go into the website.
If this content is not received within the 30 day period, continuation of the project will be at the discretion of Go2WebGuru or may incur additional fees. If the project is cancelled by Go2WebGuru, the client agrees that any deposit monies paid will be forfeited.
Go2WebGuru reserve the right to re-use technical components developed during the project and will retain intellectual property rights on each development.
Go2WebGuru provide a content maintenance & software update service. Please refer to our Core WebSite Maintenance plans.
Go2WebGuru guarantees that each WebSite project will be compatible with current versions of all major software platforms and browsers. Current release refers to software versions current at the time the website goes live, versions released after this date are not included.
Variations and Extensions
In the event of any variations or extensions to this contract, all work will be undertaken in accordance with our hourly rates or mutual agreement.
This proposal assumes goodwill from both sides regarding:
* What can reasonably be achieved in a given time frame
* Making best use of resources to achieve the most effective outcomes
FULL TERMS AND CONDITIONS
By placing an order with Go2WebGuru, you confirm that you are in agreement with and bound by the terms and conditions set out below.
Go2WebGuru refers to Dream To Live Trust.
The client refers to the company or individual engaging the services of Go2WebGuru.
Go2WebGuru will only commence a project where an agreement has been provided by email or mail. An ‘order’ is deemed to be a written or verbal contract between Go2WebGuru and the client. This includes written and verbal agreements via telephone and email.
Stage 1 – The client must carefully review the completed website including all content, providing feedback on any changes within three business days.
Stage 2 – The client will review any changes made in stage 1 and authorise Go2WebGuru to launch the project to ‘live’ status.
Any changes requested after stage 2 will be considered additional and charged at our standard hourly rate.
System specifications and alterations
Each project will have set parameters as described in the final proposal and/or technical specification. On commencement, the development team will proceed in accordance with the exact specifications as set out in this document. If there are any amendments to these parameters after the project has commenced, Go2WebGuru will consider this to be an additional component or customisation of the project and will charge for this work at our standard hourly rates.
Bugs or system errors
When a project has been delivered and approved, the client will have a one month grace period where Go2WebGuru will address any reported system errors or bugs free of charge. After this grace period any required maintenance will be billed at our standard hourly rates.
While every endeavour will be made to ensure the website and any scripts or programs are free of errors, Go2WebGuru does not accept responsibility for any losses incurred due to website malfunction.
The project and any associated graphics and files remain the property of Go2WebGuru until all accounts are paid in full.
Go2WebGuru cannot take responsibility for any copyright or privacy infringements caused by materials submitted by the client and may refuse use of any such material unless proof of permission is provided.
Any additions to the brief will be carried out at the discretion of Go2WebGuru. Where no charge is made by Go2WebGuru for these additions, Go2WebGuru accepts no responsibility to ensure these additions are error free. Go2WebGuru reserves the right to charge an appropriate sum for any correction to these or further additions.
The client agrees to provide Go2WebGuru all materials required to complete the site (files, content and images) in a timely fashion. Go2WebGuru will not be liable for costs incurred, compensation or loss of earnings due to the failure by the client or Go2WebGuru to meet agreed deadlines.
Go2WebGuru will not be liable or become involved in any disputes between the site owner and their clients and Go2WebGuru cannot be held responsible for any wrongdoing on the part of a site owner. Go2WebGuru will not be liable for any costs incurred, compensation or loss of earnings due to the work carried out on behalf of the client, or any of the clients appointed agents.
Go2WebGuru will not be liable for any costs incurred, compensation for loss of earnings due to the unavailability of the site, servers, software or any material provided by its agents.
Content and data entry
The supply of content and assets is the responsibility of the client, unless the client is employing Go2WebGuru’s copywriting service. All content for all sections of the website must be supplied at an agreed time and preferably in one delivery. Content must be thoroughly reviewed before it is supplied to Go2WebGuru. Go2WebGuru is not responsible for any spelling and grammatical errors..
Where a project has final approval Go2WebGuru will indicate timeframes for both parties. If a client delays the project for more than two months, (by missing deadlines for the supply of information, content or images) Go2WebGuru reserves the right to charge a project-delay fee to recover costs associated with ongoing management of the project.
Database, application and eCommerce development
Go2WebGuru cannot take responsibility for any losses incurred by the use of any software created for the client. The client is expected to fully test any application or program relating to a site developed by Go2WebGuru before being made available for general use. Whilst every care has been taken to ensure products are bug free and accurate, the ultimate responsibility lies with the client in ensuring that all software is functioning correctly before use.
Go2WebGuru will ensure that any site or application will function correctly:
* On the server to which it is initially installed (Or hosted via Go2WebGuru)
* When viewed with current Microsoft Internet Explorer version 6 to current full release
* When viewed with Mozilla version 2 to current full release
Go2WebGuru can offer no guarantee of correct function with all browser software including future releases.
Go2WebGuru offers web hosting solutions through data centres located in Australia, United States, Indonesia and other locations around the World.
We take website security very seriously.
- You must keep your website up-to-date with the latest security updates at all times.
- If we are notified that your website has been compromised by way of hacking, malware attack or any other form of security breach, we will either contact you for instructions to attend to any work required to clean your site or If the issue is deemed urgent and in our opinion is likely to affect other websites on the same server, we will attend to the issue immediately without your consent. You will be invoiced for any work carried out on your behalf.
- If you fail to respond or fail to act on our advice, we may remove your website from our servers, add it to a zip file and make it available for you to move to another web server. No monies will be refunded to you.
If you don’t wish to be responsible for your WebSites updates and security please consider one of our Core WebSite Maintenance Plans
Go2WebGuru cannot guarantee the availability or continuity of any hosting service and cannot accept liability for loss of revenue caused by the unavailability, malfunction or interruption of this service.
Go2WebGuru reserves the right to refuse to host websites or material which may be deemed offensive, illegal or controversial. In this instance, hosting services may be terminated without any monies being refunded to you.
All end user training is to be undertaken via email or skype instructions. Training time deemed to be excessive will be charged at our normal hourly rates.
Payment of accounts
See Full ayment Terms for all Products & Services above for full details.
A deposit/Full Payment by the client is required before Go2WebGuru can commence a project. Any outstanding accounts for work completed by Go2WebGuru requires payment in full no later than 15 days from the date of invoice. On completion of a project the client is obliged to pay the balance in full.
Go2WebGuru will contact clients to remind them of payments due if they are not received. If payments for any of the contracted services are not received and any accounts not settled according to our terms, website access may be denied and/or all website work removed until accounts are paid in full. We reserve the right to withhold access to the clients website services (including email) to any person, including the client and/or their agents should any amount of the contract remain unpaid.
Suspended or terminated servers
In the event that an account is unpaid which causes the billing system to either suspend or terminate a web hosting server, the client is liable for server recovery costs where deemed appropriate by Go2WebGuru.
Any client experiencing problems with a web service provided by Go2WebGuru should contact their assigned Project Manager. Clients should supply the URL of the problem and clearly outline the issue in question. Go2WebGuru will contact the individual responsible for the material in question with a view to resolving the matter satisfactorily.
Formal complaints procedure
The formal complaints procedure is in place should a client feel that the nature of the complaint is too serious to be dealt with informally, or where a satisfactory conclusion has not been reached after following the informal procedure. A formal complaint should be made in writing to Dream To Live Trust who will acknowledge receipt and ensure that the matter is examined within two business days.
An initial response will be issued within seven days of receiving the formal complaint and a full and considered response will be issued within 30 days. Any required action will be implemented with minimal delay.
Agreeing to terms